Our Satisfaction Guarantee

My Promise

When a family chooses Luminate, they are trusting me to bring experience, careful judgment, and real attention to something that matters deeply to them. I take that responsibility seriously.

I stand behind the quality of the service I provide. If you feel my work fell short, I want to understand why and have the opportunity to make it right.

What the Guarantee Covers

This guarantee applies to the quality of Luminate’s work, including record review, analysis, recommendations, preparation, written materials, meetings, and the other services included in what you purchased.

If the service you purchase is completed through a single review or scheduled meeting: If you are dissatisfied with the quality of the service I provided, you will receive a full refund.

If our work together includes multiple scheduled meetings: You may receive a full refund before the second scheduled meeting is completed. After two scheduled meetings have been completed and substantial work has been provided, you will receive a 50% refund.

What the Guarantee Does Not Cover

A school may disagree with a recommendation or make a decision that is different from what a family hoped for. That does not change my responsibility to provide the level of professional support I promised.

The guarantee also does not depend on whether my analysis reaches the conclusion you hoped for. Part of my responsibility is to give you my professional judgment based on the information available, even when that conclusion may be difficult or unexpected.

This guarantee applies to the quality of Luminate’s work, not to a particular conclusion, educational decision, or outcome.